Terms of service

Loculens is run by Hemant Sain, trading as Braivex, a sole proprietor in India.In these terms, "we", "us" and "Braivex" mean him.

• Legal name: Hemant Sain, trading as Braivex.
• Address: Yog Nagar, 60 Feet Road, Alwar, Rajasthan 301001, India.
• Email: [email protected].
• Customer care phone: +91 80585 89200.

Loculens is review management for businesses with more than one location.It shows every location's Google reviews, sentiment, topics, team-member mentions and reply state in one dashboard, and drafts replies in your business's voice.Reviews come from Google through other services, so results can be incomplete or out of date.

You sign in to Loculens with your Braivex account.You must be 18 or over and able to make a binding contract.If you use Loculens for a business, you confirm that you are allowed to accept these terms for it.You are responsible for what happens in your workspace, including what the colleagues you invite do.Track only your own business locations, and add to the roster only team members you are allowed to track.

Reply drafts are written by AI and can be wrong.Read and edit each draft before you post it.You are responsible for the replies you post on Google.

If a workspace admin connects a Google Business Profile, Google's terms apply to that account.If you add your own Apify API token, syncs for your workspace run on your Apify account, Apify bills you for them and Apify's terms apply.We are not responsible for services run by other companies.

Prices are in US dollars and are shown on the pricing page and on your Billing page.Dodo Payments sells Loculens plans and credit packs to you as merchant of record.It takes the payment, issues the invoice and adds any VAT, sales tax or GST that applies at checkout.Dodo Payments' buyer terms also apply to your purchase.We never see your full card number.The free trial gives you a set number of credits for a set number of days, with no card needed, as the pricing page shows.Review syncs and reply drafts use credits.Plan credits are added each month and do not roll over.Credits from a top-up pack last 12 months.If a payment fails, we may pause paid features until it is paid, and we tell you before we do.If we change a price, we tell you at least 30 days before the new price applies to your next renewal.You can cancel before then.

Plans renew automatically at the end of each month or year until you cancel.You can cancel at any time on your Billing page or by emailing [email protected].To avoid the next charge, cancel at least 48 hours before your renewal date.When you cancel, your plan stays active until the end of the period you have paid for.We do not charge a fee for cancelling.

If you are a consumer in the UK or the EU, you can cancel within 14 days of buying a subscription and get a refund.If you asked for access straight away and then cancel within the 14 days, we may keep an amount for the service you received before you cancelled.To use this right, email [email protected].Section 9 of the Braivex Terms and Conditions explains this right in full.

Anyone can also ask for a refund within 14 days of a payment, using Request refund on the Billing page.We review each of these requests, and we give one per customer.Outside these cases, we do not refund a billing period that has started, unless the law or the Braivex Terms and Conditions give you a refund.Refunds are paid by Dodo Payments to the card or account you paid with.If you think you have been charged in error, please tell us as soon as you can.If the app is faulty or not as described, you have legal rights, and nothing in these terms affects them.

We may suspend or end your access in the cases set out in section 16 of the Braivex Terms and Conditions, such as a serious breach of these terms or unpaid fees.Where it is reasonable, we warn you first and give you a chance to put things right.If we decide to close Loculens, we give you at least 30 days' notice and refund any fees you have paid for the time after it closes.If we change these terms in a way that materially affects you, we email you at least 30 days before the change applies to your next billing period.If you do not agree with the change, you can cancel before then.

Our liability to you is set out in section 18 of the Braivex Terms and Conditions.Nothing in these terms limits our liability where the law does not allow us to limit it.If you are a consumer, your legal rights are not affected.

To complain, email [email protected] with "Complaint" in the subject line, call +91 80585 89200, or write to the address above.We acknowledge each complaint within 48 hours of receiving it.We aim to resolve it within one month of receiving it.

• Grievance officer: Hemant Sain, Proprietor.
• Email: [email protected].
• Phone: +91 80585 89200.
• Address: as in "Who we are" above.

These terms are governed by the laws of India.The courts of Alwar, Rajasthan have jurisdiction, subject to the protections below.If you are a consumer outside India, you keep the protection of the mandatory laws of the country where you live.You can also bring a claim in the courts of that country.If you are a consumer in India, you can also take a complaint to a consumer commission.Please contact us first, so that we can try to settle any dispute directly.