Google review management for multi-location businesses
One workspace for all your branches.It reads the sentiment, the topics customers keep raising and the team members they name.For the reviews that need an answer it drafts one in your own voice.A person still presses send.
Bring your list of locations.We set the demo up on them, and you keep the workspace if you want it.
Booked online, seen on time, and Sam explained everything before starting.
Good service and a spotless waiting area.Parking is the only headache.
Third visit this year.Consistent every time, which is rarer than it should be.
Twenty-five minutes past my appointment with no update.The work itself was fine.
Rosie remembered my name from last time.Small thing, big difference.
Clean, quick, fairly priced.Would like longer opening hours on Saturdays.
Left a question by phone and got a proper answer the same day.
Fine result but the reception felt rushed.Happy to come back once.
What it does
A dashboard that reads the Google reviews for every branch you run, tells you what they mean, and helps you answer them.
Counts, averages and filters for each location.Look at one branch or all of them.A struggling site can no longer hide inside a group average.
Each review is positive, neutral or negative.It carries the topics you choose to track.Names in the text are matched against your team roster, so the people customers praise get seen.
The draft copies how your business already replies and opens in the right Google panel.Reply state is tracked, so nothing sits unanswered.
See it work
A scripted walk through a sample workspace.Every click changes the screen the way it would for you.The numbers are invented; the behaviour is real.
Booked online, seen on time, and Sam explained everything before starting.
Rosie remembered my name from last time.Small thing, big difference.
Twenty-five minutes past my appointment with no update.The work itself was fine.
Read · 1 of 6
Six locations in one workspace.The group average reads 4.6 stars, which looks fine.
Want this on your own locations instead of a sample?
Run the estate
Reviews land at every branch at once.Pick a tile to see what that branch’s customers are saying, and send the reply that is waiting.Left alone, the board works through the queue itself.
Sample data.The branches are the eight largest US cities by population (US Census Bureau, 2025 estimates); the reviews and numbers are invented.New ones arrive on the tiles as they would through the day.
Houston is the branch pulling the group average down.Customers here talk about one thing.
Team members named this month: Hannah
“Twenty-five minutes late, no update.”
“Slot was double-booked.Nobody said sorry.”
Drafted, waiting“Reception felt rushed.”
Drafted, waiting27 replies sent this week, every one read by a person first.
Why it matters
Three figures from BrightLocal’s Local Consumer Review Survey 2026.They are about your customers, whichever tool you use.
97%
Before they book, call or walk in.The review page is the shop window for a branch they have never visited.
89%
And 81% expect to hear back within a week.An unanswered review is read as a business that does not answer.
68%
One branch at 3.9 is a branch most local searchers skip.Finding it is the first step; the group average will not show you.
Source: BrightLocal, Local Consumer Review Survey 2026.Google’s own guidance: “Helpful and positive replies to reviews can show that you’re responsive to your customers.” (Google Business Profile Help)
Why multi-location
Branches placed by latitude and longitude.Ratings and counts are the page’s sample data.
Ten locations at 4.6 stars can be nine at 4.8 and one at 3.4.A group dashboard reports the first number.
Loculens keeps every branch separate.The outlier is the first thing you see, rather than the last thing you find out.
A person reads every review and posts every reply.The software makes sure nothing is missed.
Loculens product principle
How it works
One per business.Invite the people who should see it.Admins keep the roster, the connections and the plan.
Connect the Google account that manages your Business Profile.Or add each location’s Place ID and connect an Apify account, so scraping is billed to you directly.
A nightly sync fetches only what is new.Read by branch, sentiment or topic.Answer the reviews that need it with a draft ready to edit.
Inside the workspace
Star rating first, wording second.A five-star rant and a three-star rave each land where they belong.
Service, cleanliness, waiting time, value, or your own.Delete one and it disappears everywhere, for everyone.
Names are matched against your roster and never guessed.Five-star reviews that name someone rise to the top.
Measured from your own replies: the greeting, the thanks, the sign-off.You edit, then you post.
Replied, needs a reply, all reviews.The count beside each filter is exactly what clicking it shows.
Syncs are incremental.The month’s spend sits in the footer, and a cap refuses any run that would pass it.
Bill scraping to your account instead of ours.One token, pasted once.
Every list exports cleanly, with the reward shortlist and topics included.
Plans
Every plan has the whole product.Only the credits, locations and team size change.No card needed - 200 free credits for 14 days.Prices are in US dollars; tax is added at checkout.
A handful of locations and one person watching them.
$59/month
Billed monthly · USD · cancel any time
Start free trialA growing group that wants every branch side by side.
$179/month
Billed monthly · USD · cancel any time
Start free trialA national estate, with the review volume to match.
$499/month
Billed monthly · USD · cancel any time
Start free trialMore than 100 locations, or your own contract terms.
Let’s talk
Volume, terms and invoicing agreed per customer
No card needed — 200 free credits for 14 days.
Need more in a busy month? Top up 1,000 credits for $39 (≈ 10,000 reviews or 1,000 drafts), valid 12 months.
Questions
Google only.Most multi-location businesses get the bulk of their public reviews there, and one source read properly is worth more than six read badly.Reviews arrive through your Google Business Profile once you connect it, or through a scraping run you control and pay for per review.
No.It drafts a reply in your own voice, measured from the replies you have already posted, and opens the right Google panel.A person reads the draft and presses send.Nothing goes out unseen.
You keep a roster of your team.Loculens matches names in review text against that roster, whole word and case-insensitive.When it keeps seeing a name that is not on the roster it proposes it, and you confirm or dismiss.It never guesses a name onto your leaderboard.
One credit per ten reviews it brings back.Syncs are incremental, so each run asks only for reviews newer than the last one and a routine sync uses a handful of credits.A sync never asks for more reviews than the credits left will pay for.
Every location sits in one workspace with per-location counts and filters.Members you invite see the shared data.Admins manage the roster, the connections and the plan.Separate businesses get separate workspaces and never see each other.
Twenty minutes with someone from Braivex, on your own locations if you send us the list beforehand.You see your estate the way the dashboard reads it, ask what you like, and leave with the workspace already set up if you want it.
One credit syncs 10 Google reviews, or drafts one reply in your own voice.Each plan adds its credits every month - annual plans too.Syncs are incremental, so a routine sync asks only for reviews newer than the last one and uses very few.
Yes.No card needed - 200 free credits for 14 days, about 2,000 reviews synced or 200 reply drafts.One trial per business, email and device.
Nothing is charged and nothing breaks.Syncs and reply drafts pause, everything already in the dashboard stays readable, and the Billing page offers a top-up or a bigger plan.A sync never fetches more reviews than the credits left will pay for.
Yes: 1,000 credits for $39, valid for 12 months, on top of any plan.Top-ups need an active plan.
Any time, from Billing inside your workspace.Moving up takes effect immediately with a prorated charge.Moving down applies from your next renewal date.Cancelling keeps the plan until the end of the period you have paid for, and you can reactivate before then.
Within 14 days of a payment you can ask for a refund from the Billing page - one per customer, reviewed by Braivex.
Prices are in US dollars wherever you are.VAT or sales tax, where it applies, is added at checkout by our payment partner Dodo Payments, who acts as merchant of record.
Send us your list of locations and we will set the demo up on them.Twenty minutes, and you keep the workspace afterwards if you want it.Or start the trial yourself and run the first sync today.